Refund & Billing Policy
version 2026-06-24 · effective 2026-06-24
This page is maintained by Acorn & Orbit (a product of ECHO Technologies). It is written to be accurate and conservative but is not legal advice. For your specific situation please consult a qualified attorney.
1. Subscriptions (paid by schools)
- Billed in advance, in South African Rand.
- Auto-renews unless cancelled before the renewal date.
- Failed payments: we retry up to three times and notify the school admin; after a 14-day grace period the account may be suspended.
2. Parent payments (school fees)
- Payments are processed by Paystack; A&O does not store full card numbers.
- A receipt is emailed automatically; the invoice is also available in the parent portal.
- Fees are paid to the school via Paystack's split arrangement.
3. Refunds
- School subscriptions: pro-rata refunds may be granted at A&O's discretion where the platform has been materially unusable.
- Parent payments for school fees: refunds are governed by the school's own refund policy. A&O processes the refund through Paystack on the school's instruction.
- Where the South African Consumer Protection Act 68 of 2008 applies (typically B2C transactions), nothing in this policy limits a consumer's statutory rights.
4. Chargebacks
Disputed payments are first investigated by Paystack. The school remains responsible for the relationship with the parent and for any underlying service dispute.
5. Tax
VAT is added where applicable. Tax invoices are available on request and accessible from the admin portal.
Questions? Email legal@investechotech.com.